Legal
Refund Policy
Our refund policy: a 30-day money-back guarantee on Smart Add-Ons licenses, for any reason.
- Full refund within 30 days, any reason
- Renewals: refund minus a 15% fee
- Reply within 1–2 business days
30-day guarantee
Money-back guarantee
If you’re not happy with Smart Add-Ons for any reason, ask within 30 days of your first purchase and we’ll give you a full refund. No questions asked.
Renewals are covered too: ask within 30 days of the renewal payment and we’ll refund it minus a 15% admin fee.
Good to know before you ask
- Ask within 30 days of the payment you want refunded.
- Renewal refunds keep a 15% admin fee.
- A refunded license key is deactivated: updates, support, Pro features and AI stop.
- Purchases involving fraud or license abuse are not refunded.
How to request a refund
- Email support@dhyansoftware.com from your purchase email
- Include your order number, and your license key if you have it. A reason helps us improve, but it isn’t required.
- We reply within 1–2 business days and refund approved requests to your original payment method through Razorpay. Your bank may take 5–7 business days to show it.
Renewal refunds
Licenses renew only when you buy again; we never charge you automatically. If you renew and change your mind, ask within 30 days of the renewal payment. Under this refund policy we refund the renewal minus a 15% admin fee.
What happens to your license after a refund
When we refund a purchase or renewal, the license key from that order is deactivated. Add-ons you set up keep working on your store, but updates, support, Pro authoring and AI suggestions stop. The plugin code itself is GPL-licensed, so your rights to the code you downloaded are not affected. See the License & Subscription Terms for details.
Chargebacks
Please contact us before disputing a payment with your bank; a refund under this policy is faster for you. A charged-back payment deactivates the license key from that order, the same as a refund.
Refund policy FAQ
Do I need to give a reason?
No. Within 30 days of your first purchase, we refund for any reason. A short note about what didn’t work helps us improve Smart Add-Ons, but it is optional.
Can I get a refund after 30 days?
Not under this refund policy, except where the law of your country requires it. If something isn’t working after 30 days, contact support: fixing the problem is usually faster than a refund.
I bought the wrong plan. What should I do?
Buy the plan you need, then ask us within 30 days to refund the other purchase. Each plan comes with its own license key, so you can deactivate the one you don’t need.
I was charged twice by mistake.
Tell us and we’ll refund the duplicate payment in full, with no admin fee.
How is the money returned?
We refund through Razorpay to the card or account you paid with, in US dollars, the currency you paid in. Your bank sets the exchange rate and usually shows the refund within 5–7 business days. See how Razorpay refunds work (opens in new tab).
Does a refund affect my other licenses?
No. Only the license key from the refunded order is deactivated. Keys from your other orders keep working as normal.
Prefer the portal? License holders can also open a support ticket at app.dhyansoftware.com (opens in new tab) — sign in with the email used at checkout.
Contact us
Licenses, refunds and support: support@dhyansoftware.com, or open a ticket in your Dhyan Cloud account portal. Privacy and legal questions: hello@dhyansoftware.com.